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FEKBD Support

How can we help?

Open a private ticket and the developer of your theme answers — usually within one business day. Choose your theme in the form.

Our replies come to this address.
ThemeForest → Downloads → License certificate & purchase code
The address where we can see the problem.
How urgent is it?
Tip: wrap code in ``` to keep it readable. Never paste passwords.
Drop files here or browseUp to 3 files, 5 MB each — images, PDF, TXT, LOG or ZIP

    Your ticket is private. Only you (with your private link) and our team can see it.

    Self-help

    Docs and FAQ per theme.

    FAQ

    Before you open a ticket.

    Where do I find my purchase code?

    On ThemeForest, open Downloads, click Download next to the theme and choose “License certificate & purchase code”.

    What does support cover?

    Questions about the theme’s features, help with installing and importing demos, and fixing bugs in the theme. Custom design and custom code are outside item support.

    How fast do you reply?

    Usually within one business day, Monday to Friday. Urgent tickets (live site down) are answered first.

    Can I ask before I buy?

    Yes. Use the Contact page for pre-sale questions — no purchase code needed.